Employees And Responsibility Essay, Research Paper
But it all comes back down to giving its 40,000 employees responsibility and authority. Nordstrom considers that act the ultimate expression of leadership.
“We create an environment for empowerment,” says Jammie Baugh, executive vice president and Orange County (California) general manager, says,. We assemble a team and allow them to fail, but obviously, we’re there for them when they need us.” But most companies are not willing to give away the power. Baugh laughingly recalls a rival retailer once telling her, “We don’t want the inmates to run the asylum.” To which Baugh replied with a chuckle, “That’s funny, at Nordstrom, we do want the inmates to run the asylum.”